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COVID-19: 1 Year Later – Distress Centre’s counselling program response

2021-03-25T15:54:16+00:00

This is part two in our multi-part series exploring Distress Centre’s response to the COVID-19 pandemic, one year after we first activated our business continuity plan and went remote for the safety of our staff and volunteers. Read part one on the lead up to the pandemic and our crisis program response. This story looks [...]

COVID-19: 1 Year Later – Distress Centre’s counselling program response2021-03-25T15:54:16+00:00

Looking back on 2020: An eventful year for Distress Centre

2021-01-15T13:23:04+00:00

Image: Our 2020 staff and volunteer photo, taken in December.  Like the rest of the world, 2020 was one of the most challenging years we’ve had in our 50 year history. Thanks to the support and hard work of our staff, volunteers, partners, donors, and supporters, we got through 2020 and are poised to take [...]

Looking back on 2020: An eventful year for Distress Centre2021-01-15T13:23:04+00:00

50 Stories Part 42: Face-to-Face for 50 years

2020-10-27T09:00:33+00:00

Image: Distress Centre counsellors in 2017. Read - 50 Stories Part 41 The professional qualifications for Distress Centre counsellors have increased over 50 years, as has the complexity and number of clients they see. Less than 300 sessions in 1970 became 1,650 in 2010 and 2,900 in 2019. The majority of referrals now come from [...]

50 Stories Part 42: Face-to-Face for 50 years2020-10-27T09:00:33+00:00

50 Stories Part 34: Why We Were Doing All This – Counselling in the 2000s

2020-09-01T14:18:05+00:00

Image: Counsellors at a team building event in 2000. Read - 50 Stories Part 33 Counsellors in the first half of the 2000s continued providing face-to- face meetings, referrals, volunteer training and volunteer supervision, practicum student guidance, as well as the administration of the Instrumental Needs Fund for families in financial crisis. Addressing changing needs [...]

50 Stories Part 34: Why We Were Doing All This – Counselling in the 2000s2020-09-01T14:18:05+00:00

50 Stories Part 21: Saving a life – Judy’s story

2020-06-03T07:00:28+00:00

Read - 50 Stories Part 20 Client confidentiality has always been foundational to Distress Centre’s work. Occasionally callers or counselling clients choose to make their stories public, to increase awareness of the service, or help with fundraising. It seems important to include at least one client story, as clients represent the heart and purpose of [...]

50 Stories Part 21: Saving a life – Judy’s story2020-06-03T07:00:28+00:00

50 Stories Part 20: You Just Felt Honoured – Counselling in the ’90s

2020-05-26T13:27:34+00:00

Read - 50 Stories Part 19 Counselling and public education continued to be a significant part of the Distress Centre/Drug Centre's (DC/DC) services. Fred Burns was Clinical Supervisor, and Suzanne Rosebrugh the Drug Counsellor. Along with five crisis counsellors they saw a variety of clients, usually within the week of them calling the crisis line. 1991 recorded 3900 hours of counselling offered, with 25% of a counsellor’s time spent in support of volunteers and 20% in [...]

50 Stories Part 20: You Just Felt Honoured – Counselling in the ’90s2020-05-26T13:27:34+00:00

How does Distress Centre manage a fully remote contact centre?

2020-04-30T15:58:28+00:00

Image: Dakota Douglas, Crisis Team Lead, working remotely from home. As the severity of the COVID-19 pandemic became undeniable in March, the Distress Centre leadership team and Board had a decision to make. For the safety and health of our volunteers and staff, we decided to completely close our office on March 17th, 2020. Behind [...]

How does Distress Centre manage a fully remote contact centre?2020-04-30T15:58:28+00:00

50 Stories Part 16: More Than a Warm Heart: Counselling in the 80s

2020-04-28T17:36:40+00:00

Read - 50 Stories Part 15 Counselling continued to be a key aspect of the Distress Centre/Drug Centre services. At the 10th anniversary reception, Jeanette noted that there were 1000 counselling and referral calls coming in a month, along with 65 drop-ins. On-site counselling had increased 32% over 1979. The Centre was still the only [...]

50 Stories Part 16: More Than a Warm Heart: Counselling in the 80s2020-04-28T17:36:40+00:00

Edwin: The Path of Perspective

2017-11-18T01:08:05+00:00

There are many ways to describe Distress Centre Calgary counsellor, Edwin Morales. Most people would describe Edwin as compassionate, enthusiastic, and driven. However, if you ask him, there is one unique word that can summarize him entirely: Perspective. Although, this word is not common to describe someone in their entirety, the word couldn’t be more [...]

Edwin: The Path of Perspective2017-11-18T01:08:05+00:00

What do you carry with you?

2017-10-10T20:50:38+00:00

In 2016, Distress Centre Calgary responded to 113,975 phone calls, emails, chats, texts and requests for counselling. People from all walks of life reach out to us for support day or night- parents, professionals, teens, teachers, seniors, to name just a few examples. What we know is that you can't judge a person's situation by [...]

What do you carry with you?2017-10-10T20:50:38+00:00
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