24 hour Crisis Line | Text or Phone:  403-266-4375 (HELP)

Distress Centre turns 50 TODAY!

2020-04-14T08:00:26+00:00

Happy birthday Distress Centre! We first opened our doors 50 years ago on April 14th, 1970. We’ve changed names and locations many times over the years, but our focus on listening and volunteerism remains the same. Watch the video below to experience 50 years of answering the call for help. Distress Centre has an exciting [...]

Distress Centre turns 50 TODAY!2020-04-14T08:00:26+00:00

Distress Centre’s Impact Part 2: Stories from our service users

2019-07-30T16:48:48+00:00

Distress Centre has responded to over 38,000 crisis calls, chats, texts and emails so far in 2019 (as of June 30th). Here are two stories highlighting the skill and compassion of our volunteers as they support a caller and a texter through crisis. Arnav Arnav called Distress Centre at 11:45 on a Thursday night. He [...]

Distress Centre’s Impact Part 2: Stories from our service users2019-07-30T16:48:48+00:00

Distress Centre’s Impact: Stories from our service users

2019-03-26T15:49:46+00:00

Each month, we receive around 10,000 calls to our crisis line. Here are three stories highlighting the skill and compassion of our volunteers and staff as they support two callers and a chatter through crisis. Makena Makena called our crisis line on a Tuesday afternoon feeling overwhelmed, stressed out and lonely. She told the volunteer [...]

Distress Centre’s Impact: Stories from our service users2019-03-26T15:49:46+00:00

Why Distress Centre Matters: “Calling this line helps me feel less isolated.”

2018-12-27T21:30:43+00:00

“Distress Centre, Gwen speaking.” “Hello, my name is Mary*,” said a soft voice on the other end of the line. “I’m having a hard day.” “I’m sorry to hear that,” responded Gwen, a crisis line volunteer at Distress Centre. “Do you want to tell me about it?” Mary sighed. “I’ve had some pretty severe health [...]

Why Distress Centre Matters: “Calling this line helps me feel less isolated.”2018-12-27T21:30:43+00:00

Why Distress Centre Matters: “I just filed for bankruptcy. I want to thank you.”

2018-12-20T09:00:36+00:00

“Distress Centre, Omar speaking.” “Hello, my name is Adam*,” said the voice on the other end of the phone. Omar*, a crisis line volunteer in the Distress Centre contact centre, listened intently. “I just filed for bankruptcy and I am so relieved. I just wanted to call and say thank you.” “I’m happy to hear [...]

Why Distress Centre Matters: “I just filed for bankruptcy. I want to thank you.”2018-12-20T09:00:36+00:00

Why Distress Centre Matters: “I’m trying to call shelters, pack my stuff and tend to my son – it’s all too much.”

2018-12-11T08:02:15+00:00

“211, Marcus speaking. How can I help you?” “I’m trying to get into a women’s shelter,” said a woman named Sofia* on the other end of the phone. “I’ve tried one but it’s full. I have a newborn as well who I need to take with me. I’m just finding this whole thing really overwhelming.” [...]

Why Distress Centre Matters: “I’m trying to call shelters, pack my stuff and tend to my son – it’s all too much.”2018-12-11T08:02:15+00:00

Why Distress Centre Matters: “I’m writing a suicide note to my sister right now.”

2018-11-27T07:00:34+00:00

“Distress Centre, Mei speaking.” “I am worthless,” said a low voice on the other end of the line. “I’m sorry to hear you feel that way,” Mei*, a crisis line volunteer at Distress Centre, responded. “It sounds like you’re having a really hard time. Are you having any thoughts of suicide right now?” “Yes. It’s [...]

Why Distress Centre Matters: “I’m writing a suicide note to my sister right now.”2018-11-27T07:00:34+00:00

Why Distress Centre Matters: “I’m having a panic attack right now.”

2018-11-21T22:31:40+00:00

“Thank you for contacting Distress Centre. This is Anne.” “I’m having a panic attack right now,” Dane* told Anne, an online services volunteer. “I’m sorry to hear that,” Anne responded. “Are you safe right now?” “Yes, I’ve had panic attacks before,” Dane said. “I just need to talk to someone for a bit to calm [...]

Why Distress Centre Matters: “I’m having a panic attack right now.”2018-11-21T22:31:40+00:00
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